You’ve just been given the task of upgrading all your company’s desktops to the latest version of Office. Question. Who owns the files during the transition period? The business unit? IT? While the business unit may own the files, it is the IT department who will be fielding the help desk calls when those files no longer work after the conversion. Listen as Shawn and Chip discuss the tools and methodologies that can be deployed to ensure that these company assets don’t become your help desk’s biggest headache.
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